Improving your Patient's Experience

Facts about us

WHAT DO WE DO?

  • We help medical practices and hospitals provide better service to their patients.    


HOW DO WE IT?

  • We provide medical practices and hospitals customized patient service training and management coaching.  

WHY PICK US?

  • We have over four decades of training experience.
  • We customize every training program to meet our client's need.
  • We work exclusively with medical practices and hospitals.
  • We focus only on how to improve patient service.

Our Services

PATIENT SERVICE TRAINING FOR NON-CLINICAL STAFF

  • Target Audience: Front Desk Receptionists, Call Center & Appointment Staff  

    * Objective: Designed to help non-clinical staff provide patient service that is empathetic, compassionate and consistent.  

  • Classroom Time: 1-2 hours

PATIENT SERVICE TRAINING FOR CLINICAL STAFF

  • Target Audience: Nurses, Technicians, Therapists & Doctors

    * Objective: Designed to help the clinical staff provide patient service that is empathetic, compassionate and consistent.
     
  • Classroom Time: 1-2 hours

PATIENT SERVICE COACHING TRAINING FOR MANAGERS

  • Target Audience: Managers & Supervisors

  • Objective: Designed to help managers and supervisors reinforce the new patient service skills.

  • Classroom Time: 2-3 Hours

ONE-ON-ONE COACHING

  •  Target Audience: Managers & Supervisors

  • Our one-on-ones coaching sessions gives the healthcare staff an opportunity to discuss and analyze patient services challenges, develop strategies for resolving those challenges and ongoing feedback, coaching and support.     

BUILDING A SERVICE TEAM

  • Target Audience: Departments and work groups

  • This half-day workshop is designed to help healthcare staff build teamwork.  

CONFLICT MANAGEMENT

  • Target Audience: Departments and work groups

  • All work teams struggle with conflict.  The key to developing a successful healthcare staff is creating an environment that conflict doesn't evolve into arguments, blaming and name-calling.  Our Conflict Management Programs will help your staff better understand what leads to workplace conflict and how to to avoid letting them interfere with providing outstanding patient service.  

Patient Service Tips...Service Recovery

No matter how hard your staff tries to provide great patient service, sometimes patients will get angry.  What should your staff do to reduce the patient's anger?

Patient Crisis Plan: Preparing for the worst

Every healthcare provider has a written crisis plan for disruptive events like bad weather or power failure but few have a written "Patient Crisis Plan."   What should be in a "Patient Crisis Plan?"

Patient Service Coaching: Long-term Improvement

Patient service training alone doesn't work long-term. To be truly successful, patient service training must be combined with management coaching.  What are the keys to patient service coaching?

Contact Us

Drop us a line!

Medical Service Training Group

1612 Heatherloch Drive - Gastonia, NC 28054

(704) 674-8482

Hours

Mon

9:00 am – 5:00 pm

Tue

9:00 am – 5:00 pm

Wed

9:00 am – 5:00 pm

Thu

9:00 am – 5:00 pm

Fri

9:00 am – 5:00 pm

Sat

Closed

Sun

Closed