Improving your Patient's Experience

Facts about us

WHAT DO WE DO?

  • We help medical practices and hospitals provide better service to their patients.    


HOW DO WE IT?

  • We provide medical practices and hospitals customized patient service training and management coaching.  

WHY PICK US?

  • We have over four decades of training experience.
  • We customize every training program to meet our client's need.
  • We work exclusively with medical practices and hospitals.
  • We focus only on how to improve patient service.

Our Services

PATIENT SERVICE FUNDAMENTALS

  • OVERVIEW: Patients today expect their healthcare providers to give outstanding medical treatment as well as outstanding patient service. This program will help the staff improve the service they provide.

  • TARGET AUDIENCE: Front Desk Receptionists, Call Center & Appointment Staff  

  • OBJECTIVE: Designed to help staff members provide patient service that is compassionate and respectful.  

  • CLASSROOM TIME: 1-2 hours

SERVICE RECOVERY

  • OVERVIEW: No matter how hard healthcare providers try to provide great patient service, some patients will still get angry.  This program will help the staff reduce the patient's anger.

  • TARGET AUDIENCE: Nurses, Technicians, Therapists & Doctors

  • OBJECTIVE: Designed to help the staff de-escalate and defuse angry patients.   
     
  • CLASSROOM TIME: 1-2 hours

PATIENT CRISIS PLAN

  • OVERVIEW: Every healthcare provider has a "crisis plan" for natural disasters or computer failures so why not have a "Patient Crisis Plan" for angry patients?  This program provides a template for developing a customized "Patient Crisis Plan."

  • TARGET AUDIENCE: Administrators and healthcare upper management

  • OBJECTIVE: Designed to help managers create a customized patient crisis plan.

  • CLASSROOM TIME: 2-3 hours

CONFLICT MANAGEMENT

  • OVERVIEW: Anytime people work together there will be conflict.  This program is designed to lower tension and reduce staff conflict.

  • TARGET AUDIENCE: Departments and small work groups

  • OBJECTIVE: Designed to help the staff better understand the causes of personal conflict and how to work better together.  

  • CLASSROOM TIME: 4 - 8 hours  

Contact Us

Drop us a line!

Medical Service Training Group

1612 Heatherloch Drive - Gastonia, NC 28054

(704) 674-8482

Hours

Mon

9:00 am – 5:00 pm

Tue

9:00 am – 5:00 pm

Wed

9:00 am – 5:00 pm

Thu

9:00 am – 5:00 pm

Fri

9:00 am – 5:00 pm

Sat

Closed

Sun

Closed