Facts about us

WHY WE DO THIS

  • Throughout my career, I have been passionate about helping others provide better service.  In my corporate career as well as in my community volunteer work, I have continued to put myself in various positions that would allowed me to pursue my true passion...helping others provide better service.  


  • So, when I founded Medical Service Training Group I had one clear goal...create a company that was passionate about helping healthcare professionals better connect and help their patients. And that's what I did!  


WHAT WE DO

  •  We provide customized Medical Service Training and Coaching to healthcare professionals at hospitals, medical practices and other healthcare institutions that significant improves their patient's experience!  Our training services Includes...    

  • Patient Service Training for Non-Clinical Staff

  • Patient Service Training for Clinical Staff

  • Patient Service Coaching Training for Managers


     

HOW WE'RE DIFFERENT

  • Our passion is helping healthcare professions provide empathic and compassionate service to their patients. So rather than providing generic service training programs, our patient services programs are customized to specifically help your healthcare professionals better serve your patients.  
     
  • Founded by Clarence L. Fisher, nationally known professional trainer, Medical Service Training Group helps healthcare providers become the premier patient-service providers in their markets.


Our Services

PATIENT SERVICE TRAINING FOR NON-CLINICAL STAFF

  • Target Audience: Front Desk Receptionists, Call Center & Appointment Staff  

    * Objective: Designed to help non-clinical staff provide patient service that is empathetic, compassionate and consistent.  

  • Classroom Time: 1-2 hours

PATIENT SERVICE TRAINING FOR CLINICAL STAFF

  • Target Audience: Nurses, Technicians, Therapists & Doctors

    * Objective: Designed to help the clinical staff provide patient service that is empathetic, compassionate and consistent.
     
  • Classroom Time: 1-2 hours

PATIENT SERVICE COACHING TRAINING FOR MANAGERS

  • Target Audience: Managers & Supervisors

  • Objective: Designed to help managers and supervisors reinforce the new patient service skills.

  • Classroom Time: 2-3 Hours

ONE-ON-ONE COACHING

  •  Target Audience: Managers & Supervisors

  • Our one-on-ones coaching sessions gives the healthcare staff an opportunity to discuss and analyze patient services challenges, develop strategies for resolving those challenges and ongoing feedback, coaching and support.     

BUILDING A SERVICE TEAM

  • Target Audience: Departments and work groups

  • This half-day workshop is designed to help healthcare staff build teamwork.  

CONFLICT MANAGEMENT

  • Target Audience: Departments and work groups

  • All work teams struggle with conflict.  The key to developing a successful healthcare staff is creating an environment that conflict doesn't evolve into arguments, blaming and name-calling.  Our Conflict Management Programs will help your staff better understand what leads to workplace conflict and how to to avoid letting them interfere with providing outstanding patient service.  

Quick Tips #1: Service Training

  

Having a well-trained healthcare staff is the key to providing better patient service. But in today’s busy healthcare environment, it difficult to find time to train your staff. That’s why I created Quick Tips Service Workshops.  

  • Quick Tips Service Workshops are short service training sessions that can be used as part of your staff meeting or as a free-standing workshop.  Not a training profession? No problem. Quick Tips Service Workshops includes trainer instructions, a real-world case study, as well as ready to copy participant handouts. All you will need to do is make copies of the handouts, take a few minutes to review the trainer’s instructions and schedule the meeting.  

  For Quick Tips Service Training Workshop #1.0, click the download button below.  No sign-up, hassle or fee!    Hope you find this training workshop valuable

Quick Tips #1.0: Service Training (docx)

Download

Quick Tips #2: Service Recovery

  

  • Problem: No matter how hard your staff tries to serve your patients, sometimes it will just not be enough.  Patients get angry and feel like they are victims. 


  • Symptoms:  Complaints to the doctors and other clinical staff increases.  Patients use social media to publicize their complaints.  Patient survey responses decline but the few that are returned are more caustic.

Tips: 

  • 1. Meet with your staff to identify the patient's biggest complaints and how the staff is currently handling those complaints
  • 2. Personally follow up with patients that have complained to get more information about their complaints and how the staff handled them.
  • 3. Provide "Service Recovery" training for you staff. 
  • 4. Provide "Service Recovery" coaching tips to all managers and supervisors


Quick Tips #2.0: Service Recovery (docx)

Download

Speeches & Presentations



For more informatin about these and other presentations, please contact us!

Contact Us

Drop us a line!

Medical Service Training Group

1612 Heatherlochs DR, Gastonia, NC 28054, us

(704) 674-8482

Hours

Mon

9:00 am – 5:00 pm

Tue

9:00 am – 5:00 pm

Wed

9:00 am – 5:00 pm

Thu

9:00 am – 5:00 pm

Fri

9:00 am – 5:00 pm

Sat

Closed

Sun

Closed