Improving your Patient's Experience

Facts about us

WHY WE DO THIS

  • Throughout my career, I have been passionate about helping others provide better service.  In my corporate career as well as in my community volunteer work, I have continued to put myself in various positions that would allowed me to pursue my true passion...helping others provide better service.  


  • So, when I founded Medical Service Training Group I had one clear goal...
    create a company that was passionate about helping healthcare professionals better connect and help their patients.

    And that's what I did!  


WHAT WE DO

  •  We provide customized Medical Service Training and Coaching to healthcare professionals at hospitals, medical practices and other healthcare institutions that significant improves their patient's experience!  Our training services Includes...    

  • Patient Service Training for Non-Clinical Staff

  • Patient Service Training for Clinical Staff

  • Patient Service Coaching Training for Managers


     

WHY PICK US?

  • INNOVATIVE ... We are continuously researching and evaluating patient service trends and procedures to update our programs
  • CUSTOMIZED... We modify every workshop and training assignment to suit the unique needs of our healthcare clients
  • EXCLUSIVITY ... We only work with healthcare providers... medical groups and hospitals


  • ENGAGING ... Our workshops are interactive and allow a two way flow of learning and communication

Our Services

PATIENT SERVICE TRAINING FOR NON-CLINICAL STAFF

  • Target Audience: Front Desk Receptionists, Call Center & Appointment Staff  

    * Objective: Designed to help non-clinical staff provide patient service that is empathetic, compassionate and consistent.  

  • Classroom Time: 1-2 hours

PATIENT SERVICE TRAINING FOR CLINICAL STAFF

  • Target Audience: Nurses, Technicians, Therapists & Doctors

    * Objective: Designed to help the clinical staff provide patient service that is empathetic, compassionate and consistent.
     
  • Classroom Time: 1-2 hours

PATIENT SERVICE COACHING TRAINING FOR MANAGERS

  • Target Audience: Managers & Supervisors

  • Objective: Designed to help managers and supervisors reinforce the new patient service skills.

  • Classroom Time: 2-3 Hours

ONE-ON-ONE COACHING

  •  Target Audience: Managers & Supervisors

  • Our one-on-ones coaching sessions gives the healthcare staff an opportunity to discuss and analyze patient services challenges, develop strategies for resolving those challenges and ongoing feedback, coaching and support.     

BUILDING A SERVICE TEAM

  • Target Audience: Departments and work groups

  • This half-day workshop is designed to help healthcare staff build teamwork.  

CONFLICT MANAGEMENT

  • Target Audience: Departments and work groups

  • All work teams struggle with conflict.  The key to developing a successful healthcare staff is creating an environment that conflict doesn't evolve into arguments, blaming and name-calling.  Our Conflict Management Programs will help your staff better understand what leads to workplace conflict and how to to avoid letting them interfere with providing outstanding patient service.  

Speeches & Presentations





For more informatin about these and other presentations, please contact us!

Contact Us

Drop us a line!

Medical Service Training Group

1612 Heatherloch Drive - Gastonia, NC 28054

(704) 674-8482

Hours

Mon

9:00 am – 5:00 pm

Tue

9:00 am – 5:00 pm

Wed

9:00 am – 5:00 pm

Thu

9:00 am – 5:00 pm

Fri

9:00 am – 5:00 pm

Sat

Closed

Sun

Closed