MEDICAL SERVICE TRAINING GROUP - - - ClarenceFisher@MedServiceTraining.com
MEDICAL SERVICE TRAINING GROUP - - - ClarenceFisher@MedServiceTraining.com
Webinar / Workshop Title:
"Being Mentally Ready for Workplace Conflicts"
In today’s environment, workplace conflict in healthcare have become more common. With conflicts with patients as well as between staff members. If handled properly, most conflicts can be quickly resolve. But some conflicts may escalate and require more difficult tactics to resolve.
“Being Mentally Ready for Workplace Conflict” focuses on improving staff member's mindset when engaged in a workplace conflict.
Key Topics:
1. Why Conflicts Keep Happening
2. Five Ways to Deal With Conflict
3. Changing Your Conflict Mindset
4. Conflict Resolution Tactics
Learning Objectives:
- Understanding the size and scope of workplace conflicts
- Know how to get better outcomes from conflicts
- Understand tactics for reducing or resolving conflicts.
Audience: Administrators, Office & Clinical Staff
Duration: 30 -60 Minutes
Webinar or Workshop: This training program can be delivered as a "live" on-line webinar or as a classroom workshop.
Pricing: Based on the number of participants and delivery method
Webinar / Workshop Title:
"The 3 Critical things every healthcare staff member needs to know about workplace violence."
Most healthcare workers know that workplace violence exist but don't fully understand how it could impact them or their patients. This training program gives the staff a better understanding of workplace violence in healthcare.
Key Topics:
1. The size and scope of workplace violence in healthcare.
2. De-escalation and other tactics to minimize the impact of workplace violence
3. Basic steps the staff can take to reduce the impact of workplace violence.
Learning Objectives :
- Understand the size and scope of workplace violence in healthcare
- Knowing the staff's responsibility for their own safety
- Learning specific steps they can take to reduce the impact of workplace violence
Audience: Administrators, Office & Clinical Staff
Duration: 30 to 60 Minutes
Webinar or Workshop: This training program can be delivered as a "live" on-line webinar or as a classroom workshop.
Pricing: Based on the number of participants and delivery method
Webinar / Workshop Title:
"Basic survival tactics to help healthcare staff avoid and reduce workplace violence."
No matter how hard your staff tries to provide great patient service, sometimes patients will become disruptive. Regardless of the “cause” of the patient's anger, every healthcare staff member must be trained on how to avoid and minimize the impact of workplace violence.
Key Topics:
1. De-Escalation tactics
2. How to quickly evaluate the patient's "threat level"
3. Service Recovery, Intervention and Evasion tactics
Learning Objectives:
- Understanding the importance of staying calm and controlling emotions
- Knowing how to determine the level of threat the patient provides
- Learning how to take actions to improve the situation and minimize the physical threat to others.
Audience: Administrators and Office Staff
Duration: 60- 120 Minutes
Webinar or Workshop: This training program can be delivered as a "live" on-line webinar or as a classroom workshop.
Pricing: Based on the number of participants and delivery method
Speech Title:
"What you don't know could get someone hurt!"
Over 25,000 healthcare workers were victims of workplace violence last year and 44 were killed! So it is critical for managers and supervisors to understand the threat of workplace violence in healthcare. The threat to their patients and to their staff. This speech covers the critical things every manager and supervisor must know about workplace violence.
Learning Objectives:
- Understanding the size and scope of workplace violence
- Knowing OSHA's workplace safety guidelines
- Learning what steps management can take to keep staff and patients safe
Audience: Administrators & Physicians
Duration: 30 - 75 Minute
Pricing: Honorarium plus Expenses
Speech Title:
"Surviving Angry, Disruptive and Aggressive Patient"
Let's face it, Americans are angry! They are angry at politicians, government agencies, community organizations... and they are angry at people in the healthcare industry. This speech helps healthcare management understand the attitude and actions of an angry patient and how it differs from a patient that is being disruptive or aggressive.
Learning Objectives:
- Understanding why patients are angry
- knowing the characteristics of an angry patient and how to respond
- Knowing the inappropriate behaviors of a disruptive patient and how to respond
- Knowing the threating behaviors of an aggressive patient and how to respond
Audience: Administrators & Physicians
Duration: 30 - 75 Minute
Pricing: Honorarium plus Expenses
Medical Service Training Group
"The best shield against workplace violence"
ClarenceFisher@MedServiceTraining.com
704-674-8482
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