Additional Webinars & On-Site Workshops

Webinar / Workshop Title:  

"Being Mentally Ready for Workplace Conflicts"

In today’s environment, workplace conflict in healthcare have become more common. With conflicts with patients as well as between staff members. If handled properly, most conflicts can be quickly resolve. But some conflicts may escalate and require more difficult tactics to resolve. 

 “Being Mentally Ready for Workplace Conflict” focuses on improving staff member's mindset when engaged in a workplace conflict. 

Key Topics:  

1. Why Conflicts Keep Happening

2. Five Ways to Deal With Conflict

3. Changing  Your Conflict Mindset

4. Conflict Resolution Tactics

Learning Objectives: 

- Understanding the size and scope of workplace conflicts

- Know how to get better outcomes from conflicts

- Understand tactics for reducing or resolving conflicts.     

Audience: Administrators, Office & Clinical Staff

Duration: 30 -60 Minutes

Webinar or Workshop: This training program can be delivered as a "live" on-line webinar or as a classroom workshop.    

Pricing: Based on the number of participants and delivery method

 Webinar / Workshop Title:  

"The 3 Critical things every healthcare staff member needs to know about workplace violence."

Most healthcare workers know that  workplace violence exist but  don't fully understand how it could impact them or their patients.  This training program gives  the staff a better understanding of workplace violence in healthcare.  

Key Topics:  

1.  The size and scope of workplace violence in healthcare.  

2. De-escalation and other tactics to minimize the impact of workplace violence 

3. Basic steps the staff can take to reduce the impact of workplace violence.  

Learning Objectives :

- Understand the size and scope of workplace violence in healthcare

- Knowing the staff's responsibility for their own safety

- Learning specific steps they can take to reduce the impact of workplace violence 

Audience: Administrators, Office & Clinical Staff

Duration: 30 to 60 Minutes 

Webinar or Workshop: This training program can be delivered as a "live" on-line webinar or as a classroom workshop.    

Pricing: Based on the number of participants and delivery method

Webinar / Workshop Title:  

"Basic survival tactics to help healthcare staff avoid and reduce workplace violence."

No matter how hard your staff tries to provide great patient service, sometimes patients will become disruptive.  Regardless of the “cause” of the patient's anger, every healthcare staff member must be trained on how to avoid and minimize the impact of workplace violence.  

Key Topics:  

1. De-Escalation tactics

2. How to quickly evaluate the patient's "threat level"

3. Service Recovery, Intervention and Evasion tactics

Learning Objectives: 

- Understanding the importance of staying calm and controlling emotions

- Knowing how to determine the level of threat the patient provides

- Learning how to take actions to improve the situation and minimize the physical threat to others.  

Audience: Administrators and Office Staff

Duration:  60- 120 Minutes

 Webinar or Workshop: This training program can be delivered as a "live" on-line webinar or as a classroom workshop.

Pricing: Based on the number of participants and delivery method